Glass Repair Calls
What to ask on a commercial glass repair call
Capture broken-glass location, building access, public exposure, measurements, and board-up needs for estimator review.
Locate the damaged opening
Record the business, full service address, caller relationship to the site, callback number, floor or storefront position, and whether the opening is a door, window, partition, or display. Note the caller's description of remaining glass and exposure to public areas.
Use the safety script
Do not tell a caller to touch fragments, measure an unsafe opening, secure elevated glass, or enter a restricted area. Follow the company's emergency language when the caller reports injury, active intrusion, collapse, or another immediate threat.
Gather details an estimator can use
Ask about building access, loading and parking, approximate dimensions only when they can be provided safely, frame material if known, photos sent through an approved channel, and whether a board-up was requested. The estimator confirms glass type and scope.
Explain what is pending
Separate intake completion, estimator review, dispatch acceptance, and the arrival window. Do not promise a same-day repair, exact match, insurance coverage, or final price before the authorized team reviews the job.