Tier 1
Executive Assistants
$10/hour
Philippines-based support for structured executive and administrative work.
- Role and task scoping
- Philippines-based candidate matching
- Onboarding and handoff planning
Public hourly tiers
Price the role after the work lane is clear.
Choose a tier for the complexity of the approved work, then document the schedule, systems, boundaries, and review owner before launch.
Scope my support lane
Tier guide
Choose by complexity and ownership.
These public tiers describe the support level. They do not replace intake or promise that every task belongs in every tier.
Tier 2
Senior Assistants
$15/hour
Experienced Philippines-based support for specialized workflows and coordination.
- Role and task scoping
- Philippines-based candidate matching
- Onboarding and handoff planning
Tier 3
C-Suite / Operations
$18/hour
Philippines-based operational support for complex work lanes and leadership follow-through.
- Role and task scoping
- Philippines-based candidate matching
- Onboarding and handoff planning
Scope inputs
Five inputs shape the real staffing plan.
Call types and tasks
List the exact calls, messages, updates, or coordination work the role may complete.
Coverage schedule
Define business hours, time zone, overlap, holidays, and any after-hours expectations.
Systems and access
Name the phone, calendar, CRM, help desk, inbox, and fields required for the approved lane.
Decision boundaries
Keep refunds, policy exceptions, sensitive account changes, and professional advice with a named manager.
Review plan
Choose the records or call samples a manager will check during the first weeks.
Included in planning
Define a lane that can be trained and checked.
- Approved tasks, source information, and completion rules
- Coverage hours, handoff timing, and named manager
- Minimum system access and record requirements
- Initial examples, scripts, and quality-review cadence
Keep these decisions with your team
- Policy, legal, medical, financial, or refund judgments
- Unapproved promises or exceptions
- Access beyond the documented work lane
- Expansion before the first lane is reviewed
Launch sequence
Start with a bounded sample, then expand from evidence.
Define
Share the calls, systems, hours, examples, and owner-only decisions.
Prepare
Set access, scripts, record fields, escalation paths, and acceptance checks.
Review
Inspect the first work sample and correct the workflow before adding scope.
Pricing questions
Clarify assumptions before scheduling coverage.
Are these prices a complete project quote?
They are the approved public hourly tiers. The suitable tier and expected hours still depend on the documented role, schedule, systems, and management requirements.
Can a role start with one call type?
Yes. A bounded first lane is easier to train and review than a broad queue with unclear exceptions.
Are software and third-party fees included?
Confirm every required phone, CRM, calendar, help-desk, or specialist tool during intake. Do not assume an external subscription is included in the hourly tier.
Who approves work outside the script?
Your named manager keeps decisions outside the written scope. The assistant records the context and routes the exception.
Build your first call lane
Give every call a clear owner and next step.
Share your call types, hours, systems, and escalation rules. We will map a practical coverage plan around your workflow.
Book a free consultation