Aviation Service Calls
A clean phone handoff for FBO ground service requests
Capture aircraft, timing, service, passenger, and approval details without issuing operational instructions or inventing availability.
Confirm the flight reference
Record the operator, aircraft registration or approved identifier, arrival or departure date and local time, airport, contact name, and callback number. Repeat letters and numbers using the company's approved phonetic readback.
List requests without promising capacity
Capture the requested parking, fuel, ground power, hangar, transport, catering, lavatory, or other listed service. The operations team must confirm availability, compatibility, price, and timing.
Route changes to operations
Late arrivals, passenger changes, special handling, and service additions can affect several teams. Timestamp the change, keep the prior request visible, and identify who accepted the update. Do not give taxi, ramp, weather, or flight-planning instructions.
Read back only confirmed details
Separate requested services from accepted services in the closing summary. Note pending approvals and the person responsible for the next response, especially when the call occurs outside the station's normal hours.