Tree Service Calls
Sorting tree service calls after a storm
Triage blocked access, fallen limbs, utility hazards, and routine cleanup while keeping safety judgments with trained responders.
Start with location and immediate conditions
Capture the exact address, callback number, caller relationship to the property, and what the caller can see. Ask whether the report involves a road, occupied structure, vehicle, or utility line. Use neutral notes rather than deciding that a tree is stable or dangerous.
Use the emergency script when required
If the caller reports fire, injury, a downed line, or another immediate threat, follow the company's approved emergency direction. Do not tell anyone to approach a line, move a limb, climb, or enter a damaged area.
Give dispatch useful detail
Record gate and driveway conditions, equipment access, tree location, visible obstruction, photos already supplied through an approved channel, and whether public authorities are present. A certified or authorized reviewer decides priority and crew needs.
Avoid storm-time promises
Call volume and road access change quickly after severe weather. Say whether the report is logged, under review, or assigned. Only repeat an arrival window that dispatch has confirmed.